Certifications

The Mobility Charter is the document that defines the relationship between the company providing the transport service and the passengers who use it. Through this document, the principles guiding the company's activities, the service quality standards and the commitments made to users are presented.

The Mobility Charter is a transparency and protection tool for travellers: it describes the services offered, the indicators used to monitor quality and the ways in which passengers can submit reports, complaints or suggestions. The document is updated periodically to verify the results achieved and to continuously improve the travel experience.

The General Conditions of Travel define the rules governing the use of the transport service and the behaviour to be observed during the journey. The document establishes the standards passengers must respect to ensure safety, regularity and the correct delivery of the service, as well as clarifying boarding procedures, the use of travel documents and the main provisions for travellers. Consulting the conditions of travel allows all users to clearly understand their rights and responsibilities when using the service.

The ISO 9001:2015 certification attests that the organisation adopts a Quality Management System in compliance with an internationally recognised standard. This standard defines the requirements for effectively managing business processes, with the objective of guaranteeing reliable services, continuously improving performance and meeting customer needs.

The UNI EN ISO 14001:2015 certification attests that the company adopts an Environmental Management System in compliance with an internationally recognised standard. This standard defines the requirements for monitoring and systematically managing the environmental impact of business activities, promoting continuous improvement of environmental performance and compliance with current regulations.

The UNI ISO 45001:2018 certification attests that the organisation adopts an Occupational Health and Safety Management System in compliance with an internationally recognised standard. This standard defines the requirements for identifying, assessing and managing risks related to work activities, with the objective of preventing accidents and occupational diseases and continuously improving safety conditions in the workplace.

The Organisation, Management and Control Model pursuant to Legislative Decree 231/2001 is a system of rules, procedures and controls adopted by companies to prevent the commission of offences in the course of their business activities. This model defines the internal organisation and the supervisory measures aimed at guaranteeing correct conduct, operational transparency and compliance with current regulations.

The Code of Ethics is the document that defines the principles, values and rules of conduct guiding the company's activities in relation to employees, customers, suppliers and all parties it interacts with. Through this document, the organisation establishes the standards of correctness, transparency and responsibility that must be respected in the conduct of business activities.

The SA8000 certification attests that the organisation adopts a management system oriented towards social responsibility, with the objective of guaranteeing ethical, safe working conditions that respect workers' rights. This international standard promotes respect for human rights, the protection of workers and responsible business practices throughout the entire organisation and its supply chain.

The SA8000 Social Report is the document that illustrates the company's activities, policies and results in the area of social responsibility and worker protection, in line with the SA8000 international standard. This report is a transparency tool for employees, customers and stakeholders, through which the organisation communicates its commitment to guaranteeing ethical working conditions, respecting workers' rights and implementing responsible business practices.

The SA8000 Code of Ethics defines the principles and rules of conduct adopted by the company within its social responsibility management system. This document establishes the organisation's commitments to guaranteeing ethical working conditions, respecting workers' rights and adopting responsible and transparent business practices.

The SA8000 Ethical Policy defines the company's commitment to respecting the social responsibility principles established by the SA8000 international standard. Through this document, the organisation sets out the guidelines and objectives for guaranteeing ethical working conditions, respecting human rights and continuously improving business practices related to workers' welfare.

The Integrated Corporate Policy defines the principles and objectives through which the company manages quality, environment and safety in a coordinated manner, in line with the main international standards.

The Gender Equality Policy defines the company's commitment to promoting an inclusive working environment based on respect for equal opportunities between women and men.

The SA8000 Communication Plan defines the methods by which the company manages and disseminates information relating to its social responsibility system, both internally within the organisation and externally.

The UNI/PdR 125:2022 certification attests the company's commitment to adopting a management system oriented towards gender equality and equal opportunities within the organisation. This standard defines guidelines and indicators for promoting an inclusive working environment, enhancing the skills of all individuals and preventing discrimination or inequality in business processes.